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Frequently asked questions
Here you will find answers to your questions
In our service area you will find the answer to your question.
However, if you have a concern that has not yet been explained in the listed questions, we look forward to hearing from you.
Please fill out the contact form:
In urgent cases, please contact your dealer from whom you purchased the item.
Thank you very much.
Your RÖSLE Team
Charcoal grills
My smoker has too high temperatures
If a charcoal grill brings too high temperatures, the following steps must be followed.
1) When using only coal briquettes.
2) Check the amount of coal, please keep the maximum load.
3) Don't let the inserted coal glow completely, but only a part of it (about 500g of coal). The minion ring method is also suitable for this purpose. For more information, refer to your grill manual.
4) First set the vent at the bottom of the grill to MIN. If this is not enough, close the top vent to 1/3. Never close the top vent completely as this could cause the coals to run out or "fall asleep".
5) At temperatures below 120°C, water should be added to the water tank. In this way, a foreign medium is also heated and the heat distribution reacts more homogeneously.
2) Check the amount of coal, please keep the maximum load.
3) Don't let the inserted coal glow completely, but only a part of it (about 500g of coal). The minion ring method is also suitable for this purpose. For more information, refer to your grill manual.
4) First set the vent at the bottom of the grill to MIN. If this is not enough, close the top vent to 1/3. Never close the top vent completely as this could cause the coals to run out or "fall asleep".
5) At temperatures below 120°C, water should be added to the water tank. In this way, a foreign medium is also heated and the heat distribution reacts more homogeneously.
Do you have to burn in grill grates?
No! RÖSLE only uses enameled cast iron grates and there, baking is not necessary. Only raw steel or cast iron grates that do not have a coating are burned in. However, the grill should be operated at full power for approx. 30 minutes before first use in order to burn off any residues from the manufacturing process. Please also observe the instructions in the operating manual.
What is burn out? How does it work?
To burn out the grill grate, brush it with a cleaning brush while it is hot after grilling to remove the coarse remains of the grilling process. Now let the grill cool down completely and then cover it with a hood. The next time you grill, bring the coals to a glow again and put the grill grate back on immediately after adding the embers. After about 10 minutes, the residue on the grill grate will burn off and can then simply be brushed off with the grill cleaning brush. Finally, rub the hot grill grate with a paper kitchen towel soaked in some sunflower oil and with the help of the grill tongs to remove the burnt remains. Now the grill grate is lightly oiled and ready for the next grilled food.
How do I clean my grill grate after grilling?
There are several ways to clean the grill grate.
Here is one variant:
The grill grate is brushed off while hot after grilling with a cleaning brush to remove the coarse remains of the grilling process. Now let the grill cool down completely and then cover it with a hood. The next time you grill, bring the coals to a glow again and put the grill grate back on immediately after adding the embers. After about 10 minutes, the residue on the grill grate will burn off and can then simply be brushed off with the grill cleaning brush. Finally, rub the hot grill grate with a paper kitchen towel soaked in some sunflower oil and with the help of the grill tongs to remove the burned remains. Now the grill grate is lightly oiled and ready for the next grilled food.
Which cleaning brush should I use for which grate?
RÖSLE offers various materials for grill grates:
Stainless steel grates > with steel as well as brass brushes
Chrome-plated grill grates > with brass brushes
Enameled cast iron grates > with brass brushes
Chrome-plated grill grates > with brass brushes
Enameled cast iron grates > with brass brushes
My grill does not come up to temperature?
To bring a charcoal grill to the desired temperature, the correct amount of dry charcoal / briquettes must be used. Open the lower supply air regulator completely and get the charcoal glowing with the help of a kindling chimney. When the top layer of charcoal in the kindling chimney is covered with a layer of ash, it can be poured into the grill. Set up the ember bed according to the desired cooking method and place the grill grate on top. Now wait at least 3 minutes until the embers have cooled down from the orange glowing to the red glowing state and only then close the lid. After approx. 10 minutes, you can read the current internal cooking chamber temperature on the thermometer. Now you can regulate the temperature accordingly with the supply air slider at the bottom of the grill. (Control range approx. 30 - 50°C).
Please note, with the amount of coal you determine the basic temperature in the grill. With 2.5 kg of glowing briquettes you cannot regulate the grill down to 100°C, for this you must use correspondingly less grill charcoal.
Do not open the lid to check the temperature, use the lid thermometer for this purpose. Each time you open the lid, you will have to extend the cooking time by 5 minutes for indirect grilling.
The RÖSLE Roast or Core Temperature Gauge can be used to determine the core temperature.
Is it possible to add coal to a kettle grill?
Charcoal should never be refilled during the grilling process and when the grill grate is occupied. Refilling the charcoal causes the temperature to drop sharply during grilling and the grilling process is interrupted. In addition, there is a risk of coal dust settling on the grilled food and negatively affecting the taste.
In the RÖSLE Ignition Chimney, bring the required quantity to glow separately and then immediately refill the glowing charcoal. This will allow you to continue grilling right away.
If this is not possible, finish grilling the food with the residual heat and remove the empty grill grate from the grill. Now you can pour cold charcoal onto the remaining embers. When the new charcoal is completely glowing again, the grill grate is put back on and can be covered with grilled food again after heating up.
How do I extinguish the embers in my grill?
If the embers are no longer needed, they can be extinguished prematurely. To do this, completely close the supply and exhaust air at the top and bottom. Keep the lid closed. Depending on the amount of charcoal, this can take up to 30 minutes until the charcoal is extinguished. Please note that individual parts of the grill may still be hot afterwards. The cover may only be pulled over the cooled grill after 12 hours.
Where can I find the serial number?
Charcoal grills > at the foot or on the frame
Smoker > at the foot
Gas grills
Are RÖSLE grills suitable for natural gas operation?
Natural gas is fundamentally a different type of gas than propane, and that's why the grills are built differently. For example, natural gas is lighter than air and propane gas is heavier. Propane-approved grills cannot be used with natural gas and vice versa. All the popular BBQ gas grills on the market are powered by propane gas, but there are few models that are also approved to run on natural gas. Information can be found in the instruction manual.
RÖSLE currently only carries grills that can be operated with propane gas.
Grill has an uneven flame pattern
If the grill is newly started and the gas cylinder has just been turned on, then you should leave each rotary valve on MAX for about 2 seconds to fill gas lines and the burner with gas. Now repeat the ignition process. If this does not work, then please check the steps in the following video:
How do I clean the firebricks of the Vision gas grill?
The firebricks in the Vision gas grill ensure even heat distribution in the grill and must be cleaned when necessary. Carefully scrape off any loose debris on the firebricks and sweep it off with a broom. For hard encrustations, simply turn the bricks over and then run the grill on MAX for about 15 minutes. This will burn off the encrustations and the firebricks will be ready for use again.
Never clean the bricks with or in water. They soak up water and burst when heated up!
Do you have to burn in grill grates?
No! RÖSLE only uses enameled cast iron grates and there, baking is not necessary. Only raw steel or cast iron grates that do not have a coating are burned in. However, the grill should be operated at full power for approx. 30 minutes before first use in order to burn off any residues from the manufacturing process. Please also observe the instructions in the operating manual.
How do I clean the glass of my grill?
To clean the glass pane, the grill should be cold. It is a good idea to unscrew the thermometer to make cleaning easier. First remove coarse residues and grease splashes with a paper kitchen towel. Now use an oven cleaner or the RÖSLE Grill Cleaner and apply it to the glass pane. After a reaction time of approx. 10 minutes, you can clean the pane again with additional paper kitchen towels. Finally, wipe with a damp cloth and clear water.
In the case of hard encrustations, it is advisable to cover the cleaner with cling film after application. This keeps the cleaner moist and allows it to work longer and more intensively.
Do not use abrasive sponges or cleaners, this could scratch the pane!
The side stove of my grill does not work?
To put the side burner into operation, the assembly must be carried out according to the assembly instructions of the grill. Pay special attention to the ignition cable, which must be plugged in during assembly. It is also important to assemble the hose and nozzle, please follow the instructions in the assembly manual carefully. The small hole of the brass colored nozzle must point into the opening of the burner, as this is where the gas enters the burner. There is a defined distance between the nozzle and the opening of the burner, which provides the oxygen supply to the burner. This must not be closed. Some models (Vision series) have a separate electronic ignition which must be equipped with a battery. Please make sure that the battery is charged and inserted with the correct polarity.
Please also note the instructions in the following video.
Steak Zone/Prime Zone does not come up to temperature?
When the burner of the Prime Zone can be ignited, it takes approx. 5 min. until the ceramic of the burner turns orange (not so well visible in daylight). The grill should be operated protected from the wind. Please also check the filling level of the gas bottle, there should be at least 500g of gas left. You can reweigh this with the help of a bathroom scale or suitcase scale. The empty weight of the gas bottle / tare is printed on the neck of each bottle.
The ceramic must be completely white and there should be no large remnants of the last grilling process. If this is the case, then run the burner on full until the burner is completely white again. This is the only way to ensure that the burner's gas outlets are clear.
Never clean the burner with a cleaning brush, water or other sharp objects. Burning the burner free is completely sufficient.
Can I clean the grates in the dishwasher?
1) Stainless steel grill grates can be cleaned in the dishwasher.
2) Chrome-plated grill grates and enameled cast iron grates are only burned off under high heat in the grill and then brushed off with a cleaning brush. Cleaning with mild rinse water is also possible but not necessary.
3) The charcoal grate of a charcoal grill does not need to be cleaned, as it is made of steel and will begin to rust and discolor in normal use as well. This is normal and represents normal wear and tear.
3) The charcoal grate of a charcoal grill does not need to be cleaned, as it is made of steel and will begin to rust and discolor in normal use as well. This is normal and represents normal wear and tear.
What is burn out? How does it work?
To burn out the grill grate, brush it with a cleaning brush while it is hot after grilling to remove the coarse remains of the grilling process. Now let the grill cool down completely and then cover it with a hood. The next time you grill, bring the coals to a glow again and put the grill grate back on immediately after adding the embers. After about 10 minutes, the residue on the grill grate will burn off and can then simply be brushed off with the grill cleaning brush. Finally, rub the hot grill grate with a paper kitchen towel soaked in some sunflower oil and with the help of the grill tongs to remove the burnt remains. Now the grill grate is lightly oiled and ready for the next grilled food.
Is it possible to retrofit the Prime Zone or a side stove?
In principle, grills must not be technically modified. The devices are tested in their original condition and may only be operated in this way. Any modification to the equipment voids the operating permit and the manufacturer's warranty.
This concerns for example:
1) The burner type must not be changed (stainless steel burner against Prime Zone).
2) No openings in the housing may be closed or changed.
3) No smoker rings may be used on kettle grills.
4) No additional burners may be added, removed, or installed
5) No changes may be made to the nozzle assembly.
Vario grill grate - wok rests on heat distributor?
To use the wok with the Vario griddle system, the heat distributors under the wok must be removed. The function of the heat distributor is now taken over by the wok itself. After using the wok, replace the heat distributors.
Steak Zone/Prime Zone in side table does not ignite:
If the burner cannot be ignited, various causes may be responsible. First, the battery in the separate igniter must be checked and replaced if necessary (note polarity: positive pole to the outside). Then check the ignition cable on the back of the side table to see if it is plugged together. Finally, check whether a stapling noise can be heard? If so, the igniter is working and the spark should be arriving at the torch. To test the igniter, the gas supply of the gas cylinder should remain closed! For exact instructions, please refer to the following video.
Which cleaning brush should I use for which grate?
RÖSLE offers various materials for grill grates:
Stainless steel grates > with steel as well as brass brushes
Chrome-plated grill grates > with brass brushes
Enameled cast iron grates > with brass brushes
Chrome-plated grill grates > with brass brushes
Enameled cast iron grates > with brass brushes
Grill does not ignite - or ignites irregularly:
If the grill is newly started and the gas cylinder has just been turned on, then you should leave each rotary valve on MAX for about 2 seconds to fill gas lines and the burner with gas. Now repeat the ignition process. If this does not work, then please check the steps in the following video:
Where can I find the serial number?
On the inside of a door or on the side burner on the inside of the flap
Grill does not come up to temperature
If your gas grill does not come up to temperature, this can have very different reasons. Starting from the level of the gas bottle, gas bottle not fully turned up, leakage of the gas connection, very low outside temperature, thermometer too tight or defective to blockages on the burner or the nozzle by spider cocoons, etc..
To check these points once completely, we have created the following video, with which you can easily check your grill without tools.
The doors of my grill are crooked:
The offset of the two doors can be adjusted. However, a level surface must be a prerequisite for this. Please follow the steps in the following video.
How do I remove a gas burner from my grill?
The removal of the gas burners is described in the operating instructions for your grill. For cleaning and complete inspection, the burner must be removed and checked at least once a year. This is included in the normal maintenance of the grill and can be done by the user.
For Videro gas grills, you can see the steps again in the video below:
Can I close the slot on the back of a gas grill?
No! The exhaust slot on the back of the lid must never be partially or completely closed. Clean combustion of the grill is then no longer ensured and a malfunction will occur. In addition, the internal cooking chamber temperature will increase considerably, resulting in serious damage to the gas valve unit.
My gas grill does not produce enough heat in the front part (on the sete of the knobs).
The gas burners are tubular in shape and the incoming gas is forced through to the rear. This means that there is more gas in the rear part of the burners, which results in the rear area being hotter than the front. This physical property is exploited by starting to grill the raw food in the rear part of the grill grates. After both sides are grilled, the grilled pieces are moved to the front area for cooking.
SMOKER
My smoker has too high temperatures
If a charcoal grill brings too high temperatures, the following steps must be followed.
1) When using only coal briquettes.
2) Check the amount of coal, please keep the maximum load.
3) Don't let the inserted coal glow completely, but only a part of it (about 500g of coal). The minion ring method is also suitable for this purpose. For more information, refer to your grill manual.
4) First set the vent at the bottom of the grill to MIN. If this is not enough, close the top vent to 1/3. Never close the top vent completely as this could cause the coals to run out or "fall asleep".
5) At temperatures below 120°C, water should be added to the water tank. In this way, a foreign medium is also heated and the heat distribution reacts more homogeneously.
2) Check the amount of coal, please keep the maximum load.
3) Don't let the inserted coal glow completely, but only a part of it (about 500g of coal). The minion ring method is also suitable for this purpose. For more information, refer to your grill manual.
4) First set the vent at the bottom of the grill to MIN. If this is not enough, close the top vent to 1/3. Never close the top vent completely as this could cause the coals to run out or "fall asleep".
5) At temperatures below 120°C, water should be added to the water tank. In this way, a foreign medium is also heated and the heat distribution reacts more homogeneously.
How do I clean my grill grate after grilling?
There are several ways to clean the grill grate.
Here is one variant:
The grill grate is brushed off while hot after grilling with a cleaning brush to remove the coarse remains of the grilling process. Now let the grill cool down completely and then cover it with a hood. The next time you grill, bring the coals to a glow again and put the grill grate back on immediately after adding the embers. After about 10 minutes, the residue on the grill grate will burn off and can then simply be brushed off with the grill cleaning brush. Finally, rub the hot grill grate with a paper kitchen towel soaked in some sunflower oil and with the help of the grill tongs to remove the burned remains. Now the grill grate is lightly oiled and ready for the next grilled food.
My grill does not come up to temperature?
To bring a charcoal grill to the desired temperature, the correct amount of dry charcoal / briquettes must be used. Open the lower supply air regulator completely and get the charcoal glowing with the help of a kindling chimney. When the top layer of charcoal in the kindling chimney is covered with a layer of ash, it can be poured into the grill. Set up the ember bed according to the desired cooking method and place the grill grate on top. Now wait at least 3 minutes until the embers have cooled down from the orange glowing to the red glowing state and only then close the lid. After approx. 10 minutes, you can read the current internal cooking chamber temperature on the thermometer. Now you can regulate the temperature accordingly with the supply air slider at the bottom of the grill. (Control range approx. 30 - 50°C).
Please note, with the amount of coal you determine the basic temperature in the grill. With 2.5 kg of glowing briquettes you cannot regulate the grill down to 100°C, for this you must use correspondingly less grill charcoal.
Do not open the lid to check the temperature, use the lid thermometer for this purpose. Each time you open the lid, you will have to extend the cooking time by 5 minutes for indirect grilling.
The RÖSLE Roast or Core Temperature Gauge can be used to determine the core temperature.
Is it possible to add coal to a kettle grill?
Charcoal should never be refilled during the grilling process and when the grill grate is occupied. Refilling the charcoal causes the temperature to drop sharply during grilling and the grilling process is interrupted. In addition, there is a risk of coal dust settling on the grilled food and negatively affecting the taste.
In the RÖSLE Ignition Chimney, bring the required quantity to glow separately and then immediately refill the glowing charcoal. This will allow you to continue grilling right away.
If this is not possible, finish grilling the food with the residual heat and remove the empty grill grate from the grill. Now you can pour cold charcoal onto the remaining embers. When the new charcoal is completely glowing again, the grill grate is put back on and can be covered with grilled food again after heating up.
How do I extinguish the embers in my grill?
If the embers are no longer needed, they can be extinguished prematurely. To do this, completely close the supply and exhaust air at the top and bottom. Keep the lid closed. Depending on the amount of charcoal, this can take up to 30 minutes until the charcoal is extinguished. Please note that individual parts of the grill may still be hot afterwards. The cover may only be pulled over the cooled grill after 12 hours.
Where can I find the serial number?
Charcoal grills > at the foot or on the frame
Smoker > at the foot