RETOURE

Wie müssen Sie vorgehen, falls Sie ein Produkt zurücksenden möchten?

Grilled skewers with grilled vegetables on the Videro windbreak

Return of articles from the online store

According to the cancellation policy, you can return goods ordered from the online store to us within 14 days of receipt.

To make the process as easy as possible, please follow these steps:

STEP 1 - REVOCATION

It is up to you in which way you clearly explain to us that you want to revoke the contract. We suggest the following options:

By filling out the return form, signing it and enclosing it in the package. To do this, proceed as described in step 2.

by sending an e-mail to onlineshop@roesle.de

by telephone. You can reach us on weekdays from 8-16 o'clock under 08342/912-0.

STEP 2 - ENCLOSE RETURN BILL

Please fill out the return bill and enclose it with the package. The completed and signed return bill is also valid as a declaration of revocation. Please remember to include your bank details so that we can refund you as soon as possible.

Download return form

STEP 3 - CREATE LABEL

With the help of this DHL form you can request and download the label for the free return shipment.

To the form (Germany)

To the form (Austria)

STEP 4 - POST PARCEL

Print out the DHL label and affix it to the package (e.g. with adhesive tape) before posting the package at the post office. The return shipment is then free of charge for you.

If you have any questions about the return, please contact us at onlineshop@roesle.de or by phone 08342/912-0 (weekdays 8 am - 4 pm).

NOTE ON THE RETURN OF GRILLS DELIVERED BY FORWARDING AGENT

You would like to return a grill with a diameter of 60 cm or larger? Then please contact us directly at onlineshop@roesle.de or by phone 08342/912-0 (weekdays 8-16 o'clock). Since these grills are delivered by a forwarding agent, a return by mail (as described above) is unfortunately not possible.

Please note that the above modalities are not a prerequisite for the effective exercise of the right of withdrawal.